About Our NRC Health Patient Satisfaction Surveys
Understanding how other patients feel about their experiences at IGO Medical Group can help you choose the provider and services that are right for you. We are committed to providing our patients with information to assist with making these decisions. To do so, we invite feedback from our patients through a survey asking about experiences at IGO Medical Group. We publish the results to support our goal of providing transparent information to guide you in making the decision that is best for you. The star ratings and comments on our provider pages come from patient surveys conducted by NRC Health, also known as National Research Corporation. NRC Health is a patient experience company that surveys between 35 and 50 million patients annually. We use these survey responses to improve all aspects of patient care, including quality, safety and experience.
Who receives an NRC Health survey?
Patients who receive care at IGO Medical Group are sent a survey from NRC Health.
How are NRC Health surveys distributed?
NRC Health surveys are distributed by email and phone outreach methods. This process ensures that all feedback comes directly from patients who have been treated by our providers.
How are my ratings and comments shared?
The survey is voluntary and confidential. Comments displayed on our website are anonymous. No patient names or contact information will be displayed.
Are all comments posted?
We post both positive and negative comments from patient surveys. NRC Health manually screens the comments to eliminate private patient information, foul language and irrelevant information.
How are star ratings for an IGO Provider determined?
Star ratings are based on patient responses to the question: “How likely would you be to recommend this provider to your family and friends?” on both Medical Practice and Telehealth surveys.